Terms & Conditions

Welcome to Elara Gems. These Terms and Conditions govern your use of our website and the purchase and sale of products from our platform. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.

Use of the Website

• You must be at least 18 years old to use our website or make purchases.
• You are responsible for maintaining the confidentiality of your account information, including your username and password.
• You agree to provide accurate and current information during the registration and checkout process.
• You may not use our website for any unlawful or unauthorized purposes.

Product Information and Pricing

• We strive to provide accurate product descriptions, images, and pricing information. However, we do not guarantee the accuracy or completeness of such information. Natural gemstones may vary slightly in color, size, and appearance from images displayed.
• Prices are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.

Orders and Payments

• By placing an order on our website, you are making an offer to purchase the selected products.
• We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
• You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and shipping fees, to your chosen payment method.
• We use trusted third-party payment processors (PayHere) to handle your payment information securely. We do not store or have access to your full payment details.

Shipping and Delivery

• We will make reasonable efforts to ensure timely shipping and delivery of your orders island-wide.
• Shipping and delivery times provided are estimates and may vary based on your location and other factors beyond our control.
• Risk of loss and title for items purchased from Elara Gems pass to you upon delivery of the items to the carrier.

Returns and Refunds

Our Returns and Refund Policy governs the process and conditions for returning products and seeking refunds. Please refer to the Refund Policy page on our website for more information.

Intellectual Property

• All content and materials on our website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of Elara Gems or its licensors.
• You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.

Limitation of Liability

• In no event shall Elara Gems, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase and use of our products.
• We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of the products offered on our website beyond what is required by applicable Sri Lankan consumer protection law.

Amendments and Termination

We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Continued use of our website after any changes constitutes your acceptance of the new terms.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

Contact Us

If you have any questions about these Terms and Conditions, please contact us through our website or via WhatsApp.