Refund Policy

Thank you for shopping at Elara Gems. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags and certificates intact.

Refunds

Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 7 business days. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

Exchanges

If you would like to exchange your item for a different size, style, or piece, please contact our customer support team within 7 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.

Non-Returnable Items

Certain items are non-returnable and non-refundable. These include:

• Custom-made or bespoke jewelry pieces
• Personalized items with engravings
• Items that have been worn, altered, or damaged after delivery
• Gift cards

Damaged or Defective Items

In the unfortunate event that your item arrives damaged or defective, please contact us immediately with photos of the damage. We will arrange for a replacement or issue a full refund, depending on your preference and product availability.

Return Shipping

You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping arrangement.

Processing Time

Refunds and exchanges will be processed within 7 business days after we receive and inspect your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with Elara Gems is enjoyable and hassle-free.